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Customer Service

Shipping & Delivery
All orders are sent via Canada Post, are fully insured and require a signature upon delivery. You will receive an email with your tracking number once your order has been shipped. Complimentary shipping is available within Canada using Expedited Parcel service on orders over $300.  
Packaging
All purchases are carefully packaged in beautiful boxes and ready for gift giving.
Refunds & Exchanges
If a piece does not meet your expectations for any reason, please contact me by email or phone within 14 days of receipt to request a refund or exchange. Returns will only be accepted if the item is received unworn and undamaged.
What is Argentium Silver?
Please visit  http://www.argentiumsilver.com/ for more information:
Product Care
Great care should be taken to maintain the integrity of your handcrafted design. Sterling silver will tarnish over time. To minimize tarnish, store in a plastic bag or other airtight container. Items can be gently cleaned with a silver polishing cloth or a cleaning solution, but take extra care with pearls.  
Special Considerations - Sterling silver items containing pearls are treated to prevent tarnish. Because of the delicate nature of pearls, it is not recommended to wear the item in a swimming pool or while bathing. If tarnish occurs you may wish to have the item professionally cleaned. 
Made to Order Items
Made to order items take 10-14 business days to create and ship. If you need the item sooner please let me know and we can work something out to meet your needs. 
Additional Information
Each piece of jewellery is handcrafted and may vary slightly from the actual photo taken.