Customer Care

Shipping & Delivery

All orders are sent via Fedex and require a signature upon delivery. You will receive an email with your tracking number once your order has been shipped. Complimentary shipping is available within Canada and the US on orders over $250.

Packaging

All purchases are carefully packaged in customized gift boxes and ready for gift giving.

Refunds & Exchanges

If a piece does not meet your expectations for any reason, please contact me by email or phone within 14 days of receipt to request a refund or exchange. Returns will only be accepted if the item is received unworn and undamaged.

Product Care

Great care should be taken to maintain the integrity of your handcrafted design. Sterling silver will tarnish over time. To minimize tarnish, store in a plastic bag or other airtight container. Items can be gently cleaned with a silver polishing cloth or a cleaning solution, but take extra care with pearls.

Special Considerations - Because of the delicate nature of pearls, it is not recommended to wear the item in a swimming pool or while bathing. If tarnish occurs you may wish to have the item professionally cleaned.

Made to Order Items

Made to order items take 10-14 business days to create and ship. If you need the item sooner please let me know and we can work something out to meet your needs.

Additional Information

Each piece of jewellery is handcrafted and may vary slightly from the actual photo taken.